Updated
How We Use Automated Systems & AI
Why this page exists
We built this page so you know exactly where software makes a judgement about your account. Spell Win is operated by Fortuna Games N.V. and licensed by the Curaçao Gaming Control Board (licence OGL/2024/112/0974). Automated tools help us run a fair, safe platform. They never replace accountability. Where a decision affects your money or access, a person stays in the loop.
This explainer sits alongside our Privacy Policy, which sets out the full legal basis for processing your data.
Keeping play safe
Our monitoring tools exist partly to protect you. Rapid deposits, chasing losses, long unbroken sessions — these can trigger a gentle check-in or a suggested limit. You stay in control. Set your own limits, take a break, or self-exclude at any time via our responsible gambling tools. For free, confidential help in Australia, call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au. Players must be 18 or older.
Where automation does the work
Several systems run quietly in the background. Each has a narrow, defined job.
Area | What the system does | Human oversight |
|---|---|---|
Fraud & AML checks | Flags unusual deposits, bonus abuse and duplicate accounts | Reviewed by our risk team before action |
Identity (KYC) | Matches submitted documents against account details under clause 9.7.8 | Manual verification on edge cases |
Personalisation | Suggests games and offers based on play history | No binding effect on your account |
Responsible gambling | Watches for patterns that may signal harm | Staff review before any intervention |
Support | Live chat routing and quick answers | Agents handle complex queries |
Decisions that always involve a person
Some outcomes carry real weight. Should we hold a withdrawal pending verification? Close an account for suspected fraud? Those calls are not left to a machine alone. A trained team member reviews the evidence and signs off. You can ask who made a decision and why. We will give a clear, human answer.
Your rights over automated processing
Under data-protection principles aligned with the GDPR, you may request information about automated decisions affecting you. You can ask for human review, challenge an outcome, or request correction of the data behind it. Want to exercise any of these? Contact us through our support channels and we will respond without undue delay. If you remain unsatisfied, you may escalate to the relevant data-protection authority.