Spell Win Privacy Policy

Spell Win is operated by Fortuna Games N.V., the data controller responsible for the personal information described on this page. We are licensed by the Curaçao Gaming Control Board under licence OGL/2024/112/0974, and we handle your data in line with that framework.

This policy explains what we gather, why we need it, and the choices you keep. It applies whenever you register, deposit, place a bet or simply browse our site. Read it alongside our Terms and Conditions, which govern your wider relationship with us.

Every processing activity rests on a lawful ground. We rely on contract when we operate your account and settle your bets — without that data there is no service. We rely on legal obligation for identity verification, licensing and financial record-keeping.

Some processing rests on our legitimate interests, such as fraud prevention, security and improving the platform. Where we send promotional messages that are not strictly necessary, we rely on your consent, which you may withdraw at any time.

We never sell your personal data. We do share it, carefully, with partners who help us run a regulated casino:

• Payment providers — the card networks, wallets and crypto services you choose, so deposits and withdrawals clear.
• KYC and verification agencies — to confirm identity and screen against sanctions lists. Withdrawals of prize funds are subject to identity verification under clause 9.7.8.
• Analytics and hosting partners — to measure performance and keep the site stable.
• Regulators and authorities — where the law or our licence requires disclosure.

These partners act under contract and may only use data for the purpose we specify.

We keep personal data for as long as your account is active and afterwards for the period our licensing and anti-money-laundering duties demand — typically several years after your last transaction. Once no legal reason to hold it remains, we delete or anonymise it.

Cookies and similar technologies help us log you in, remember preferences and understand usage. The table below summarises the main categories.

Want to manage these? Adjust your browser settings or our on-site cookie controls at any time.

We only ask for what the account genuinely requires. Broadly, the data falls into a few groups.

• Identity details — your name, date of birth, nationality and copies of ID. We need these to confirm you are 18 or older and to meet anti-money-laundering obligations.
• Contact details — email and, where provided, phone number, used for account notices and support.
• Financial data — deposits, withdrawals and payment references. The minimum deposit is 10 AUD, and every transaction leaves a record we are legally required to keep.
• Gameplay and activity — bets, session times, bonus use and responsible-gambling settings.
• Technical data — IP address, device type and browser, collected partly through cookies.

Why hold all of this? Partly to run your account, partly to comply with law, and partly to keep play fair and safe.

You hold strong rights over your information. You may request access to the data we hold, ask us to rectify anything inaccurate, or seek erasure where no legal reason to keep it applies. You can also request portability of data you gave us, and object to processing based on legitimate interests or direct marketing.

To exercise any right, reach us through our support channels or live chat, and we will respond within a reasonable period after confirming your identity. If you are unhappy with how we handle a request, you may complain to the relevant data-protection authority for our licence jurisdiction.

Protecting your data goes hand in hand with protecting your play. If gambling stops being fun, support is free and confidential through Gambling Help Online on 1800 858 858 or gamblinghelponline.org.au. Our own tools are explained on the responsible gambling page.